Policies

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@strvbrand.ca.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Socks and tote bags cannot be returned. We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we've approved your return, please contact us at info@strvbrand.ca.

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Privacy Policy

STRV operates this store and website in order to provide you, the customer, with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services.

Personal Information We Collect

• Contact details – name, address, phone number, email address
• Financial information – payment card and transaction details
• Account information – username, password, preferences
• Transaction information – items viewed, purchased, returned, or cancelled
• Device information – IP address, browser, device identifiers
• Usage information – how you interact with the Services

How We Use Your Information

• To provide, tailor, and improve the Services
• For marketing and advertising purposes
• For security and fraud prevention
• To communicate with you and provide customer support
• To comply with legal obligations

Your Rights

Depending on where you live, you may have the right to access, delete, correct, or port your personal information. To exercise any of these rights, please contact us using the details below.

Contact

For privacy-related questions, please email us at info@strvbrand.ca.

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Terms of Service

Overview

Welcome to STRV! By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. Please read them carefully.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction. You are solely responsible for maintaining the security of your account credentials.

Section 2 – Our Products

We have made every effort to accurately represent our products. Colors or appearance may differ from how they appear on your screen. All product descriptions are subject to change at our sole discretion.

Section 3 – Orders

When you place an order, you are making an offer to purchase. STRV reserves the right to accept or decline your order for any reason. Your purchases are subject to our Refund Policy.

Section 4 – Prices and Billing

Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Unless stated otherwise, posted prices do not include taxes or shipping charges.

Section 5 – Shipping and Delivery

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.

Section 6 – Intellectual Property

All content on the Services is owned by STRV or its licensors and protected by applicable intellectual property laws. You may not reproduce or distribute any material without our prior written consent.

Section 7 – Limitation of Liability

To the fullest extent permitted by law, STRV shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services.

Section 8 – Governing Law

These Terms are governed by the laws of the jurisdiction in which STRV operates.

Contact

For any questions regarding these Terms, please contact us at info@strvbrand.ca.